The key to effective communication is recognizing that 90% of
communication is non-verbal. One of the first things we teach new coaches is to stop focusing on the actual words and start listening to the non-verbal communication.
I was reminded of this a few weeks ago while training in Lima, Peru. My Spanish is very limited – just a few words and phrases. And yet, I understood much of what was being communicated.
For example, when a participant would ask me a question in Spanish, instead of waiting for the translation in English, I listened to the non-verbal communication. In most cases the message was received.
All the best,
They are called “Community Grandmothers.”
