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Listen with your Eyes!

February 21, 2017 By //  by J. Val Hastings

The key to effective communication is recognizing that 90% of communication is non-verbal.  One of the first things we teach new coaches is to stop focusing on the actual words and start listening to the non-verbal communication.

I was reminded of this a few weeks ago while training in Lima, Peru.  My Spanish is very limited – just a few words and phrases.  And yet, I understood much of what was being communicated.

For example, when a participant would ask me a question in Spanish, instead of waiting for the translation in English, I listened to the non-verbal communication.  In most cases the message was received.

All the best,

Filed Under: COACHING SKILLS

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