It all begins with listening! Every new coach in our training program hears
me say this at the beginning of their training. Throughout their training, we regularly remind them that while the other coaching competencies are important, listening is the most important one!
There is growing evidence to support this claim.
Consider the Friendship Bench Program, also known as the Community Grandmothers Program. Quite literally, it’s a park bench — with a higher calling. Individuals, mostly older women, are trained to listen and offer support. They sit on park benches and create a safe place for people to talk.
Consider the following results of a Zimbabwe study of the Friendship Bench Program:
- 50 percent of patients who received standard care still had symptoms of depression compared to 14 percent who received Friendship Bench.
- 48 percent of patients who received standard care still had symptoms of anxiety compared to 12 percent who received Friendship Bench.
- 12 percent of patients who received standard care still had suicidal thoughts compared to 2 percent who received Friendship Bench.
One of the best ways to make a difference in someone’s life is to simply listen.
All the best to you,
The Problem with Telling People What to Do!